Hearing First - First Class Hearing Care

Introducing Our Waxfree Guarantee™ for Your Peace of Mind

We know you’re busy, and your hearing is too important to take chances with. That’s why we’re the first national wax removal service to offer the Waxfree Guarantee™ — a no-risk promise to you.

Book Microsuction with Hearing First - The Safer Way To Remove Ear Wax

What Does This Mean?

If we can't remove your ear wax in the first appointment, your next appointment is FREE. No hidden fees, no surprises — just a commitment to ensuring you leave with clearer ears.

Why Do We Offer This Guarantee?

We value your time, and we understand that returning for follow-ups is frustrating. That’s why we make this guarantee: you’ll only pay once to get the result you need

Our Simple Wax Removal Protocol

To make sure your ear wax is soft enough for us to remove safely, we recommend following our proven Wax Busting Protocol™. It's easy! Just a few days of simple at-home care will make the process smoother for you.

If you’ve ever dealt with hard, impacted wax, you know it can be tough to remove. By following these steps, we can ensure the process is quick, effective, and comfortable. And don’t worry — we’ll guide you through it step by step.

If you prefer not to follow the full protocol, don’t worry — our 40% discount on second appointments means you’ll still get great value!

Safe, Professional-Approved Products

We only recommend products that are safe, trusted, and effective. Sodium Bicarbonate ear drops, Cl-ear™ Ear Relief and Earol™ spray are recommended by our team of professional Audiologists for their ability to gently soften and soothe ear wax. Plus, with our simple guide, you’ll be using them correctly for the best possible results.

How to Qualify for the Waxfree Guarantee™

Simply upload a quick photo of your purchase receipt using our easy-to-use form, and that’s it! If you bought your drops and spray together, you can use the same receipt twice. We’ve made it as easy as possible because we want you to focus on your results—not the paperwork.

Is There a Catch?

Absolutely Not! We know it sounds too good to be true, but we promise there’s no catch. As long as you follow our simple protocol, we guarantee you’ll leave with clear ears—or your next appointment is free. We only ask you to use the products we recommend for your safety and to make sure the procedure goes as smoothly as possible.

Book Your Appointment Today

Ready to experience the relief of clearer ears? Book your appointment today and take advantage of our Waxfree Guarantee™. It’s risk-free, hassle-free, and guaranteed to work — or your next visit is on us!

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The Hearing First Wax Busting Protocol™

- Apply 3 drops of Sodium Bicarbonate ear drops (or Cl-ear™ Ear Relief Ear Drops if your ear wax is causing you discomfort) lying down with your head on a side for a few minutes 3 times a day for 2 days. If you are unable to lie down you can tilt your head sideways.Click here to order Sodium Bicarbonate ear drops from our web shop - typically next day delivery.Click here to order Cl-ear Ear Relief from our web shop - typically next day delivery.

- Follow this for the next 3 days with 2 squirts of Earol spray with your head upright 4 times a day..Order Earol here from our web shop - typically next day delivery.

- You must carry out the protocol in the five days immediately prior to your appointment, as well as Earol on the morning of your appointment, to prevent your ear wax from hardening again.

- If your appointment is postponed, continue using Earol until the day of your appointment.

- If your appointment is for both ears, make sure you follow the protocol for both ears!

- We do not recommend it, but if you want to use cotton wool to stop the wax softeners from dripping out, you need to first saturate the cotton wool with Vaseline (or other petroleum jelly), otherwise the cotton wool will soak up all the wax softener and the ear wax will not get softened.

- After booking you will be sent a link to complete your online consent form. If you want to take advantage of our Waxfree Guarantee™, just upload photos of receipts for Sodium Bicarbonate or Cl-ear™ Ear Relief Ear Drops, as well as Earol purchased at least 5 days prior to your appointment when asked to do so. If you purchase both of them at the same time - just upload a photo of the same receipt twice.

- If you have used our Wax Busting Protocol™ before, note that Waxsol has now been replaced by either Sodium Bicarbonate drops or Cl-ear™ Ear Relief ear drops, due to a general lack of availability of Waxsol. These ear drops all work in a similar way to soften ear wax. A further benefit of either Cl-Ear™ Ear Relief and the specific Sodium Bicarbonate ear drops in our web shop, is that they contain glycerol, which has a soothing anti-inflammatory action on the lining of the ear canal, and that can further aid the wax removal process. 

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Frequently Asked Questions

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